Baji Game Privacy Policy – How We Protect Your Personal Data

1Who We Are and What This Policy Covers

This Privacy Policy describes how Baji Game ("baji game", "we", "us", "the Platform") collects, uses, stores, and protects personal information about players, visitors, and users of the website bajigame.best and any associated mobile interfaces ("the Platform").

This policy applies to all current and former registered players of baji game in Pakistan, as well as visitors to the website who have not created an account. It covers all data processing activities connected to the baji game service, including account registration, deposits and withdrawals, sports and esports betting, casino gaming, customer support interactions, and marketing communications.

By accessing the baji game platform, creating an account, or placing a bet, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described here. This policy should be read alongside our Terms and Conditions.

2What Data We Collect

Baji game collects different categories of personal data depending on how you interact with the platform. Here is a clear breakdown:

2.1 Registration and Identity Data

• Full name as per your CNIC or government-issued identity document.
• Date of birth (used to verify you are 18 or older).
• Pakistani mobile number (used for account verification via OTP and for account recovery).
• Email address (used for account communications and password recovery).
• Username and encrypted password.

2.2 Verification (KYC) Data

• Copy of CNIC (Computerised National Identity Card) or valid passport.
• In some cases, a selfie or live photograph for facial verification against the identity document.
• Proof of address (utility bill, bank statement) where required by our compliance obligations.

2.3 Financial Data

• Payment method identifiers — for example, the last four digits of a registered Visa/Mastercard or the mobile number associated with an Easypaisa or JazzCash wallet.
• Transaction history: deposits, withdrawals, bet stakes, and winnings in PKR.
• Bank account details used for IBFT transfers (stored in encrypted form).

2.4 Betting and Gaming Activity

• Bet history: sport/event/market, stake in PKR, odds, outcome, and settlement date.
• Casino game sessions: game title, session duration, stakes, and results.
• Bonus and promotion usage records.

2.5 Technical and Device Data

• IP address and approximate location derived from IP (city-level only, not GPS).
• Device type, operating system, and browser version.
• Session timestamps and page navigation data.
• Cookie identifiers (described further in Section 5).

2.6 Customer Support Data

• Live chat transcripts and email correspondence with the baji game support team.
• Records of complaints, dispute resolutions, and account actions taken as a result.

3How We Use Your Data

Baji game uses the personal data it collects for the following specific purposes:

Baji game does not use your personal data for any purpose not listed above. Where we plan to use data in a new way, we will update this Privacy Policy and notify registered players before the change takes effect.

4Legal Basis for Processing

Every data processing activity at baji game is conducted under one of the following legal bases:

• Contractual Necessity: Processing required to fulfil the agreement between baji game and the player — account creation, bet settlement, deposit processing, withdrawal execution.
• Legal Obligation: Processing required by law — age verification, KYC/AML compliance, record-keeping obligations under the licencing framework applicable to baji game's operations.
• Legitimate Interest: Processing necessary for the legitimate operational interests of baji game that do not override the player's privacy rights — fraud detection, responsible gaming monitoring, platform performance improvement using anonymised data.
• Consent: Processing based on the player's freely given, specific, and informed consent — marketing communications via email or SMS. Consent can be withdrawn at any time by updating communication preferences in account settings or contacting support.

5Cookies and Tracking Technologies

Baji game uses cookies and similar technologies on bajigame.best to ensure the platform functions correctly and to understand how players use it. Here is what each category does:

• Strictly Necessary Cookies: These are essential for the platform to work. They manage your login session, keep your bet slip intact while you browse, and maintain language and display preferences. These cannot be disabled without breaking the site.
• Functional Cookies: These remember your preferences — such as your preferred deposit method or display settings — so you do not have to re-enter them each visit.
• Analytics Cookies: These help baji game understand which parts of the platform are used most, where players encounter problems, and how the overall user experience can be improved. All data used for analytics is aggregated and anonymised before it is reviewed.
• Security Cookies: These help detect suspicious login attempts, unusual session behaviour, and potential fraud by comparing your current session parameters against your typical patterns.

6Sharing Your Data with Third Parties

Baji game does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, and bank IBFT partners receive only the minimum data necessary to process your transaction. Card payments are processed by PCI-DSS certified processors who operate under strict data processing agreements with baji game.
• Identity Verification Providers: KYC and age verification may be conducted by certified third-party identity verification services. These providers only receive the specific documents required for verification and are contractually prohibited from using your data for any other purpose.
• Game Providers: Casino game studios and sports data providers receive anonymised player session identifiers necessary to deliver game outcomes and live data feeds. They do not receive your name, CNIC, or financial details.
• Legal and Regulatory Authorities: Where required by law, court order, or the request of a competent regulatory authority, baji game will disclose relevant personal data. We will notify you of such disclosures where we are legally permitted to do so.
• Fraud Prevention Agencies: In cases of suspected fraud, money laundering, or abuse of the platform, baji game may share data with fraud prevention organisations or law enforcement agencies as required.

All third parties with whom baji game shares personal data are required to maintain appropriate security standards and are prohibited from using your data for any purpose other than the specific function for which it was shared.

7How Long We Keep Your Data

Baji game retains personal data for as long as necessary for the purposes for which it was collected, subject to applicable legal requirements. The following retention periods apply:

• Account data (registration details, KYC documents): Retained for the lifetime of your account and for a minimum of five (5) years after account closure, as required by anti-money-laundering regulations.
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum of five (5) years from the date of each transaction for financial compliance purposes.
• Customer support records: Retained for three (3) years from the date of each interaction.
• Technical and device data: Retained for up to twelve (12) months from the date of collection, unless retained longer for fraud investigation purposes.
• Marketing consent records: Retained for as long as you hold an active account or until consent is withdrawn, whichever comes first.

Once data is no longer required for any legitimate purpose, it is securely deleted or anonymised so that it can no longer be linked to you personally.

8How We Protect Your Data

Baji game takes the security of your personal data seriously and has implemented multiple layers of protection:

• TLS Encryption: All data transmitted between your browser or device and the baji game platform is protected using Transport Layer Security (TLS) encryption. This prevents interception of data in transit.
• Encrypted Data Storage: Sensitive personal data, including identity documents and financial credentials, is stored in encrypted form at rest. Database access is restricted to authorised personnel with a legitimate operational need.
• Two-Factor Authentication (2FA): Baji game supports 2FA for player accounts. We strongly recommend enabling this feature to add an additional layer of protection beyond your password.
• Access Controls: Internal access to player data is controlled on a strict need-to-know basis. Customer-facing staff can access only the information required to assist you. Privileged access to sensitive data requires multi-step authorisation.
• Security Monitoring: Baji game operates continuous automated monitoring for unusual account activity, login anomalies, and potential data breach indicators. Suspicious activity triggers immediate review.
• Regular Security Audits: The platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.

9Your Privacy Rights

As a player on baji game you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at support@bajigame.best:

10Children's Privacy

Baji game is strictly an adult platform. Our services are not intended for, and are not directed at, persons under 18 years of age. We do not knowingly collect personal data from anyone under 18. If we discover that a person under 18 has created an account, we will immediately close the account, delete all associated personal data to the extent not required for legal compliance, and return any deposits made.

If you are a parent or guardian and believe your child has accessed or registered on baji game, please contact our support team immediately. We will investigate and take appropriate action as a matter of priority. See our Responsible Gaming page for guidance on protecting young people from access to gambling platforms.

11Marketing and Communications

Baji game may send you promotional communications — including information about new sports and esports betting markets, casino promotions, VIP Club offers, and deposit bonuses — by email or SMS to the contact details registered on your account, but only where you have given your explicit consent to receive such communications during registration or through your account settings.

You can withdraw consent for marketing communications at any time in the following ways:

• Updating your communication preferences directly in the baji game account settings under "Notifications and Marketing".
• Clicking the unsubscribe link included in any marketing email from baji game.
• Contacting the baji game support team via live chat and requesting to be removed from all marketing lists.

Withdrawing marketing consent will not affect your ability to use the baji game platform or receive essential service communications — for example, deposit confirmations, withdrawal notifications, account security alerts, and responses to support queries. These transactional communications will continue regardless of your marketing preferences as they are necessary to provide the service.

12Third-Party Links and Content

The baji game platform may contain links to third-party websites or services — for example, links to payment provider information pages. This Privacy Policy applies solely to data collected and processed by baji game on the bajigame.best platform. It does not apply to any third-party website you may access via a link from our platform.

We are not responsible for the privacy practices or the content of any third-party websites. We encourage you to read the privacy policy of any third-party website you visit, particularly those involved in processing your financial transactions.

13Changes to This Privacy Policy

Baji game may update this Privacy Policy from time to time to reflect changes in the way we process data, changes to the services we offer, or changes in applicable legal requirements. When we make material changes, we will notify registered players by email to their registered address at least fourteen (14) days before the changes take effect.

We will also update the "Last updated" date at the top of this page whenever the policy is revised. The current version of this policy is always available at bajigame.best/privacy-policy. We encourage all players to check this page periodically even if they have not received a notification, to stay informed about how baji game manages their personal information.

Continued use of the baji game platform after the effective date of a policy update constitutes acceptance of the revised Privacy Policy.

14How to Contact Us About Your Privacy

If you have any questions about this Privacy Policy, about how baji game handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through any of the following channels:

• Live Chat: Available 24/7 on the baji game platform. The fastest way to get a response for urgent privacy queries.
• Email: support@bajigame.best — for written privacy requests, data subject access requests, and formal complaints. We aim to respond within one business day and to resolve all substantive requests within thirty (30) days.